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The entire IMI team is dedicated to giving you the ultimate furniture shopping experience. We understand that you’re making an important purchase, and we want the process to be as enjoyable and rewarding as possible. From the moment you walk into our showroom until the day you’re enjoying your new purchase at home, we’ll take care of you and your order. Everyone at IMI—our talented designers, committed customer service reps, and meticulous delivery team—will be working together to make sure you’re absolutely thrilled with your IMI purchase.
Once you select your piece and place your order with your design consultant, a customer service representative will monitor every step of your order and keep you informed of its progress. When your furniture is ready for delivery, our IMI team will expertly inspect your order and complete any necessary placement or installation.
Casegood Furniture
- Fine wood furniture should not be exposed to extreme heat or humid conditions, such as placing it near a heat outlet or an open window. Try to avoid direct sunlight which may cause certain finishes to fade over time.
- Spilled liquids should be wiped from the surface immediately with a soft, slightly damp cloth, in the direction of the wood grain.
- Do not place plastic, rubber or hot objects directly on a wood finish. Chemicals in plastic and some rubber may soften or discolor the finish if left in contact with the furniture for a long period of time. To avoid these markings, place a strip of felt or cork under accessories.
- Remove household dust with a soft, clean cloth, dusting with the grain. The cloth may be dampened with a furniture dusting-aid product, or a furniture care polish may be used. Follow the manufacturer's directions on the product. Avoid products that leave an oily film on the furniture since they may cause a clouding of the finish and have a tendency to collect dust.
Over time, scratches from normal use may be noticed on furniture. These can be touched up with a scratch remover or special touch-up pens or sticks available at IMI Furniture.
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